Customer care

Returns

We want you to feel confident in your Velora purchase. Please review the guidance below before returning an item.

Requesting a return

Contact us at tina_williams@live.com with your order number and reason for return. We will provide return instructions if your item is eligible.

Return condition

Items must be unworn, unused and returned with all original packaging and order materials. Products showing wear, damage, alteration or missing components may not be accepted.

Personalised and final-sale items

Customised, engraved, resized or otherwise personalised jewellery may not be eligible for change-of-mind returns. Your rights under applicable consumer law are not excluded.

Refunds

Approved refunds are issued to the original payment method after inspection. Original delivery charges and return shipping costs are not refundable unless required by law or the item is faulty.